Tenant Information

Applying for a property

Whether you have seen a property that you would like to rent or would like the office to hold on to your application until you find something that suits, it is common to fill in an application before viewing a property. An application can be found on here our website or collected from the office.

If you do not fill out the application in full, which includes providing requested documents or signing required pages, your application process may be delayed. Please allow 2-3 days for processing and remember that by law if your application is not approved the agent does not have to give a reason why.

Condition Report

All tenants will be provided with a detailed condition report when signing the lease which reflects the condition of the property at commencement of the lease.

This report is extremely important as it will be used when you vacate the property to determine if there are any variations from beginning of tenancy to end, minus fair wear and tear.

The report must be reviewed, signed, dated and returned WITHIN SEVEN (7) DAYS of receiving the report or it will be assumed that all comments are agreed to by the tenant and that the agent’s assessment was accurate.


All tenants listed on the lease will receive a set of keys/remotes provided by the landlord. These items will be photocopied and a tenant will sign them off upon collection and agent will sign them off at end of the tenancy to make sure all items given are returned.  If you wish or need to change the lock in any circumstances, you will need to obtain permission from your Property Manager and then supply us with a spare set of the new keys. This will be at the tenant’s cost.

Returning keys – your tenancy does not terminate until the keys (including any copies you made) are returned to Fergusson Real Estate. You will be responsible for paying rent until the keys are returned.

Please note – we can only provide keys/remotes that are given to our agency from the landlord. There will be cases where a landlord has not provided a key e.g. a garage door may not be lockable, this is to be inspected when first viewing property and tenant is to take note.

Repairs/Emergency Repairs

All requests for repairs and maintenance MUST be in writing. We no longer accept phone calls regarding repairs. Please fill out a repair request form that can be collected from the office, fill out a maintenance request form available on our website or send an e-mail with a detailed description of the issue.

In the event of an urgent repair required outside office hours and your Property Manager is un-contactable, arrangement for repairs can be made directly with the trades people listed as emergency contact persons (located in your lease).

Please note – if you contact the repair people and the repair is NOT considered an emergency, you will be charged for the call out and invoice. See below a list of what is considered to be emergency repairs in your Residential Tenancy Agreement:

  • Water pipes have broken or burst
  • Blocked or broken toilet (if second toilet is not available)
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of any essential service on the premises for water or cooking
  • Hot water service failure
  • Any fault or damage that causes the premises to be unsafe or not secure.


It is the responsibility of the tenant to have electricity and/or gas connected in their name when moving into a property that they have been approved for. Please allow 2 business days for this to be connected, which will mean it needs to be organised before the lease is signed in a lot of cases.

Contact numbers for connections and disconnections:

Country Energy – 13 23 56                                                 LPG Gas –
Origin Energy – 13 24 61                                                    Elgas – 131 161
Red Energy – 131 806                                                        Origin – 13 35 74

Nat Gas-
Country Energy – 13 23 56
Origin Energy – 13 24 61